Business Trends: Government Technology - Understanding Your Government Customer 2006 (Customer Focus): Table of Contents

Table of Contents

Business Trends: Government Technology - Understanding Your Government Customer 2006 (Customer Focus) - Analysis of an end-user survey related to IT drivers and strategies among local governments in Europe and North America.

Product Code: dptc0047

Publication Date: 21-May-2008

Overview

Introduction

Based on a survey of 100 local government agencies in Europe and North America, this Datamonitor study provides insight into IT and business priorities. Results focus on two growing trends in the government sector: community wireless and continuity of operations.

Scope

· In-depth interviews with 100 agencies in large local governments

· Geographic coverage includes Canada, France, Germany, the UK and the US

· Results focus on community wireless, continuity of operations and business dynamics

· Respondents include government IT decision-makers such as CIOs and CTOs

Report Highlights

Community wireless has emerged as a nascent trend among local governments in Europe and North America as cities and counties seek to provide free or low-cost Internet access to constituents. Most jurisdictions are looking to establish public-private partnerships to fund these initiatives.

Recent events such as hurricanes, blackouts and terror attacks highlight governments' need to have organizational and technological contingencies to prevent service interruptions. Vendors play a critical role in educating local governments about their need for continuity of operations and disaster recovery planning and the solutions it requires.

Reasons to Purchase

· Validate your market messaging and positioning in local government

· Compare government IT purchasing plans across geographies

· Identify emerging areas of concern local governments

ABOUT DATAMONITOR	2
OVERVIEW	4
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Introduction	4
Scope of this report	4
Research and analysis highlights	5
Key reasons to read this report	5